Shipping Policy

Effective Date: September 2026

We appreciate your decision to shop with Oiuneonum. The following Freight & Delivery Guidelines outline our procedures for handling, dispatching, and monitoring shipments across our Aesthetic Accents, Artisan Dining, and Mindful Space catalogs. We encourage you to read through these terms carefully to fully comprehend the logistical protocols and buyer responsibilities tied to your acquisition.

1. Order Processing and Packaging
Prior to dispatch, every item undergoes a final inspection and is meticulously packaged to guarantee your home goods are protected during transit. We typically require 1 to 3 business days to prepare and hand over your parcel to our logistics partners. Purchases finalized on weekends or official holidays will commence the fulfillment process on the subsequent working day.

2. Freight Costs and Projected Timelines
Oiuneonum provides cross-border shipping at a flat rate of $5.99 USD per transaction. Following the departure of your parcel from our facility, typical overseas transit spans between 10 and 20 business days. Please be aware that precise arrival windows fluctuate based on geographical location, border clearance speeds, and the operational efficiency of regional couriers.

3. Unforeseen Logistical Hurdles
While we strive to meet projected delivery schedules, unexpected obstacles can occasionally impede progress once the courier assumes possession. Factors such as thorough customs audits, severe meteorological events, local freight strikes, holiday volume surges, or force majeure incidents are outside our sphere of influence and could extend your wait time.

4. Monitoring Your Parcel
The moment your package leaves our warehouse, a shipment notification will be directed to your registered email, supplying your unique tracking credentials. You can monitor the journey of your goods via global tracking aggregators like 17TRACK or directly on the assigned courier’s portal. Kindly grant the shipping provider 24 to 72 hours to index the initial scan and reflect live movement data on their network.

5. Staggered or Split Deliveries
In cases where a transaction involves multiple home lifestyle pieces, components might be dispatched from separate distribution hubs based on current inventory placement. To prevent stalling your entire purchase, we routinely split these shipments. Consequently, you might receive distinct tracking links for different items, leading to staggered arrival dates.

6. Amending Coordinates or Items
Alterations regarding delivery coordinates or item selections must be communicated to us within a 12-hour window post-checkout. Reach out to support@oiuneonum.com immediately, utilizing "Urgent: Order Amendment" in the subject line. Ensure you provide your specific Order ID, the checkout email, and precise details of the required modification.

We will do our utmost to implement these adjustments; nevertheless, if the warehouse team has already commenced packaging or freight handover, we are strictly unable to halt, reroute, or revise the parcel.

7. Unsuccessful Deliveries and Forfeited Parcels
Should a courier fail to execute a drop-off, they will typically leave an advisory note outlining steps for redelivery or pick-up at a local depot. It remains the buyer’s duty to comply with the courier's directives to retrieve their goods.

Oiuneonum bears no financial liability for packages that are returned, forfeited, or lost due to flawed address entries provided at checkout, outright delivery refusals, or failure to claim the package within the courier's designated holding timeframe.

8. Inactive Tracking Ledgers

• Active Transit Status: Provided the most recent digital scan occurred within the past 7 days, your package is still actively navigating the freight network and progressing normally.
• Stalled Scans (Over 7 Days): If your tracking ledger shows zero movement for more than 7 straight days, please notify support@oiuneonum.com alongside your Order ID. Our client services team will formally petition the courier to investigate the parcel's whereabouts.

9. Missing Goods and "Delivered" Discrepancies

• Verified Transit Losses: In the event that a logistics partner officially declares a package lost en route following an internal audit, Oiuneonum will coordinate a full replacement shipment at zero expense to you.
• Successfully Delivered Status: Our contractual shipping obligation concludes the exact moment the courier’s system logs the shipment as "Delivered." We do not issue monetary refunds or complimentary replacements for goods claimed to be stolen, hidden, or unlocatable post-delivery confirmation.

10. Global Distribution Network
To optimize global transit times, we leverage a diversified network of fulfillment centers situated across North America, Europe, and Australia, as well as staging grounds adjacent to our production facilities. The specific dispatch origin for your purchase is determined by real-time stock levels, geographical proximity to your address, and overall logistics strategy.

11. Crucial Freight Disclaimers

• All advertised dispatch and transit timelines serve solely as educated projections; they do not function as legally binding arrival guarantees.
• For cross-border freight, the buyer assumes the role of the importer of record. Consequently, any municipal levies, import tariffs, Value-Added Tax (VAT), or border processing fees exacted by the receiving government are strictly the buyer's obligation.
• Shoppers must ensure all delivery coordinates are meticulously accurate prior to finalizing their cart.
• The physical risk of loss transfers entirely to the consumer once the courier officially validates the drop-off at the stipulated address.

Logistics Assistance
Should you require further clarification concerning freight, dispatch timelines, package tracing, or related inquiries, please connect with our support desk. Supplying your Order ID and the associated billing email will greatly accelerate our ability to assist you.

Brand Identity: Oiuneonum
Corporate Entity: VNC Hong Kong Limited
Client Support Email: support@oiuneonum.com
Client Service Hotline: +1 (570) 559-8593
Registered Headquarters: Room 509, 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong