Effective date: September 2026. Last updated: November 10, 2026.
Online payments are not currently available. For help with an existing order, contact support@oiuneonum.com.
1. Supported destinations and shipping charges
We offer shipping only to supported destinations. Check the delivery options and shipping charge shown at checkout before confirming an order. Contact us if you need to confirm a destination or charge.
2. Processing and delivery estimates
Estimated order preparation is 1 to 3 business days before carrier handover. Orders placed on weekends or public holidays begin processing on the next working day.
Estimated overseas transit is 10 to 20 business days after dispatch. Processing and transit are separate periods. These estimates are not guaranteed arrival dates; timing can vary by item, destination, customs clearance and carrier conditions.
3. Delays
Customs inspections, severe weather, carrier disruption, strikes, public holidays and seasonal volumes may delay a shipment. Please contact us if you need help with an existing order.
4. Tracking your parcel
When tracking details are available, check the assigned carrier's website or a tracking service such as 17TRACK. Allow 24 to 72 hours for an initial scan to appear. Updates may pause during customs clearance or transfers between carriers.
If there has been no tracking movement for more than 7 consecutive days, email support@oiuneonum.com with your order number. If you have not received tracking details, contact us for assistance.
5. Separate parcels
If an order is dispatched in more than one parcel, the parcels may have different tracking numbers and arrival dates.
6. Requests to amend an order
Please request address or item changes within 12 hours after checkout. Email support@oiuneonum.com with the subject Urgent: Order Amendment, your order number, purchase email and exact requested change.
A request within that period does not guarantee that a change is possible. Once preparation or carrier handover has begun, a parcel may no longer be stopped, redirected or changed.
7. Failed delivery, refusal or unclaimed parcels
Follow the carrier's instructions for redelivery or collection. Subject to mandatory consumer rights, we do not accept financial responsibility for parcels returned, forfeited or lost because of an incorrect customer-supplied address, refusal of delivery or failure to collect within the carrier's holding period.
8. Loss and delivery concerns
If the carrier formally confirms that a parcel was lost in transit, we will arrange a replacement shipment at no additional cost.
We do not generally issue a refund or replacement solely for a parcel reported stolen or missing after the carrier records it as delivered. If you believe a delivery status is incorrect, contact us promptly with the order and carrier details so the evidence can be reviewed. Damaged, defective, incorrect or incomplete goods are handled separately under our Return Policy.
9. Customs and import charges
Unless expressly stated otherwise, applicable destination import duties, VAT, customs-clearance and similar charges are the recipient's responsibility as importer of record. These charges are set by the relevant authorities or carriers. Check any applicable charge information before placing an order.
Nothing in this policy limits mandatory consumer rights that cannot lawfully be excluded.
Company and contact information
Brand: Oiuneonum
Operated by: VNC Hong Kong Limited
Company contact address: Room 509, 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong
Email: support@oiuneonum.com
Telephone: +1 (570) 559-8593
The company contact address is not a return address. Please obtain written return instructions before sending any item back.
